At filbet, entertainment should always feel good. This page explains the tools, limits, and support available to help you play at a pace that works for you.
filbet believes that online entertainment should always be a source of fun, excitement, and relaxation — never stress, financial pressure, or harm. We are committed to providing a safe and transparent platform where every Filipino player can enjoy sports betting, casino-style games, and bingo with full confidence that their wellbeing comes first. Responsible gaming is not just a policy checkbox for us; it is a core part of how filbet operates every single day. We actively invest in tools, processes, and support systems that help players stay in control of their time and spending at all times. Our platform is strictly for players aged 21 and above, in line with Philippine gaming regulations, and we take age verification seriously during the registration process. If you ever feel that your gaming habits are becoming a concern, we encourage you to reach out to our support team immediately — we are here to help, not to judge. Together, we can make sure that every session on filbet stays enjoyable, balanced, and within your personal limits.
These features are built into your filbet account and can be activated at any time through our support team.
Set a daily, weekly, or monthly cap on how much you deposit into your filbet account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. Contact [email protected] to activate or adjust your deposit limit at any time. Reductions take effect immediately, while increases require a short cooling-off period for your protection.
It is easy to lose track of time when you are enjoying a great game, which is why filbet offers session time reminders to keep you aware of how long you have been playing. You can set a reminder to appear after a chosen duration — for example, every 30 or 60 minutes — so you can make a conscious decision about whether to continue or take a break. Regular breaks improve decision-making and help you maintain a healthy relationship with gaming. This feature is available to all registered players and can be configured through our support team. We strongly encourage all players to use it as part of their regular gaming routine.
If you feel you need a short break from gaming, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended and you will not be able to log in, deposit, or place any bets on the platform. This is a voluntary tool designed to give you space to reflect and reset without permanently closing your account. To request a cooling-off period, simply contact our support team at [email protected] with your registered account details. The suspension will be applied promptly and cannot be reversed before the chosen period ends.
For players who feel they need a longer break or wish to stop gaming entirely, filbet offers a self-exclusion option that closes your account for a minimum period of six months or permanently. During self-exclusion, your account is fully deactivated and you will not receive any marketing communications from us. We take self-exclusion requests very seriously and process them as a priority. To request self-exclusion, contact [email protected] — our team will guide you through the process with care and without judgment. If you choose permanent self-exclusion, your account will not be reopened under any circumstances.
A loss limit allows you to set a maximum amount you are comfortable losing within a given time period — daily, weekly, or monthly. Once that threshold is reached, your account will be restricted from further wagering until the period resets, helping you avoid chasing losses in the heat of the moment. Chasing losses is one of the most common patterns associated with problem gambling, and this tool is specifically designed to interrupt that cycle. Loss limits can be set or adjusted by contacting our support team, and reductions are applied immediately. We recommend all players consider setting a loss limit as a standard part of their account setup.
If you are concerned about your own gaming behaviour or that of someone you care about, our support team is available 24/7 at [email protected] to listen and provide guidance. We can also refer you to professional organisations in the Philippines that specialise in gambling-related support and counselling. Seeking help is a sign of strength, and filbet is committed to making that process as easy and stigma-free as possible. You do not need to be in crisis to reach out — early conversations are often the most effective. Our team treats all responsible gaming enquiries with complete confidentiality and respect.
Problem gambling can develop gradually and is not always easy to recognise in yourself. filbet encourages all players to regularly check in with their own habits and be honest about how gaming fits into their daily life. The following signs may indicate that gaming is having a negative impact and that it may be time to seek support or use one of the tools described above.
You regularly deposit or wager more than you originally intended, or find yourself returning to top up your account shortly after losing. This pattern often escalates over time and can lead to significant financial strain if left unchecked.
You feel a strong urge to keep playing after a loss in order to win back what you have spent. Chasing losses is one of the clearest warning signs of problem gambling and rarely results in recovery of funds — it typically leads to further losses instead.
Gaming is taking time or money away from important responsibilities such as work, family, bills, or personal health. When entertainment begins to compete with essential obligations, it is a strong signal that boundaries need to be reset.
You feel restless, anxious, or irritable when you are not able to play, or you use gaming as a way to escape stress, anxiety, or difficult emotions. Using gambling as an emotional coping mechanism is a recognised risk factor for developing a gambling disorder.
If any of these signs feel familiar, please do not hesitate to contact our support team or use one of the account tools described on this page. You can also visit our FAQ page for more information about how to manage your account settings.
Quick answers to what Filipino players ask most about staying safe on the platform.
To set a deposit limit, contact our support team at [email protected] with your registered account email and the limit amount and period you would like to apply — daily, weekly, or monthly. Our team will apply the limit to your account promptly and confirm the change in writing. Reductions to your existing limit take effect immediately, while requests to increase a limit are subject to a mandatory review period to ensure the change is in your best interest. We encourage all players to set a deposit limit as part of their initial account setup, even if they feel confident in their current habits. It is a simple step that provides a meaningful safety net for the long term.
If you chose a time-limited self-exclusion period — such as six months or one year — your account may be considered for reactivation after the full exclusion period has elapsed and only after a mandatory reflection period and review by our responsible gaming team. Permanent self-exclusion, however, is irreversible and your account will not be reopened under any circumstances. Before any reactivation is considered, our team will conduct a brief check-in to ensure you feel ready to return to gaming in a safe and controlled way. We take this process seriously because your long-term wellbeing matters more to us than your activity on the platform. If you are unsure which type of exclusion is right for you, contact [email protected] and our team will help you make the best decision for your situation.
Yes — filbet is strictly for players who are 21 years of age or older, in accordance with Philippine gaming regulations. Age verification is a mandatory part of the registration and account verification process, and any account found to belong to an underage player will be immediately suspended and any funds returned. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered on filbet, please report it immediately to [email protected] so we can investigate and take appropriate action. Protecting young people from gambling harm is a responsibility we take very seriously as a licensed platform serving Filipino players.
If you or someone you know needs professional support for gambling-related concerns, we encourage you to reach out to mental health and counselling services available in the Philippines. The National Center for Mental Health (NCMH) provides accessible support for Filipinos dealing with behavioural and mental health challenges, including problem gambling. You can also speak with a licensed counsellor or psychologist through your local health centre or a private clinic. Our support team at [email protected] can provide additional guidance and referral information upon request. Remember that seeking help early is always the best course of action — problem gambling is a recognised condition and professional support can make a real difference in recovery.
Gaming on filbet should always feel like a good time. Use our responsible gaming tools, set your limits, and enjoy sports betting, casino-style games, and bingo at a pace that works for you.