Last updated: January 2025. This policy explains what data we collect, why we collect it, and how we keep it safe on the filbet platform.
When you register for a filbet account, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and activity history. This data is necessary to verify your identity, process transactions, and deliver a personalised experience on the platform. We may also collect information when you contactour support team, submit a complaint, or participate in any promotional activity on the platform. filbet does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance purposes. All data collection is conducted in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
The personal data we collect is used primarily to create and manage your filbet account, process deposits and withdrawals, verify your identity, and ensure the security of your account at all times. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements that apply to online entertainment platforms operating in the Philippines. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given your consent, we may also use your contact information to send you relevant platform updates and information about new features or services available on filbet. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold, rented, or traded to any third party for their own marketing purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by applicable Philippine law.
You have the right to request a copy of the personal data that filbet holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data privacy regulations. To submit a request, contact our support team at [email protected] with your registered account details.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain details directly through your account settings, or contact our support team for assistance with information that cannot be self-edited. Keeping your data accurate helps us serve you better and ensures your account remains in good standing.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing applies. Please note that certain data must be retained for a minimum period to comply with Philippine anti-money laundering laws and gaming regulations, even after account closure. We will inform you of any such retention obligations when processing your erasure request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request without requiring justification. For other types of processing, you may also object where you have grounds relating to your particular situation, and we will assess whether our legitimate interests override your objection. All objection requests should be submitted in writing to [email protected].
filbet uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only on a strict need-to-know basis. We conduct regular internal reviews of our data handling practices to ensure they remain aligned with current security standards and Philippine regulatory requirements. In the unlikely event of a data breach that poses a risk to your rights and freedoms, filbet will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed by the Data Privacy Act. You also play an important role in keeping your account secure — never share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised access to your account. Our support team is available 24/7 at [email protected] to assist with any security concerns you may have.
filbet uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and improve your overall experience. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account. We may also use analytics cookies to understand how players interact with the platform, which helps us identify areas for improvement and optimise performance for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity outside of the filbet platform. Our cookie practices are reviewed periodically to ensure they remain compliant with applicable Philippine privacy regulations.
filbet may share your personal data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and customer support technology providers. All such third parties are contractually required to handle your data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than providing services to filbet. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under Philippine law. In the event that filbet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal data with any third party for their own independent marketing or commercial purposes. Any international transfer of personal data, where applicable, will be subject to appropriate safeguards consistent with the requirements of the Philippine Data Privacy Act.
Quick answers to what Filipino players ask most about how their data is handled.
filbet retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law, including anti-money laundering regulations that mandate a minimum retention period for transaction records. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, it will be securely deleted or anonymised. If you close your account voluntarily, we will begin the data retention countdown from the date of closure. You may contact [email protected] to ask about the specific retention period that applies to your account data. We do not retain data beyond what is necessary or legally required.
Yes — where filbet processes your personal data based on your consent, you have the right to withdraw that consent at any time by contacting our support team at [email protected]. Withdrawing consent will not affect the lawfulness of any processing that took place before the withdrawal. Please note that some data processing is necessary for the performance of your account contract or for compliance with legal obligations, and withdrawing consent for those purposes may result in your account being unable to operate normally. Our support team can explain which processing activities are consent-based and which are required for the platform to function. We will process all consent withdrawal requests promptly and confirm the outcome in writing.
Your rights as a data subject in the Philippines are established under Republic Act No. 10173, the Data Privacy Act of 2012, and its implementing rules and regulations issued by the National Privacy Commission (NPC). The NPC website provides comprehensive guidance on your rights, how to file a complaint, and how organisations are required to handle personal data. If you believe that filbet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the NPC. You may also contact our support team directly at [email protected] to raise any privacy concern, and we will do our best to resolve it promptly. For general questions about how the platform works, visit our FAQ page.
filbet is built for Filipino players who deserve a safe, transparent, and enjoyable platform. Join us today and experience sports betting, casino-style games, and live bingo — all with your data protected.